Return of products

The key points

• 14 days from receipt of the goods.
• Returns are free for you – we cover the postage.
• Care and cosmetic products can only be returned unopened and in their original packaging, for hygiene reasons.
• Devices (clippers, trimmers, hair dryers, straighteners and similar) may be unpacked and checked. They must come back complete, undamaged and in their original packaging.
• Please get in touch with us briefly beforehand so we can prepare the return.

What you can return

Care, cosmetics and consumables

We only take back shampoo, conditioner, styling, skin care, perfume, razor blades and similar items if they are unopened, unused and in their original packaging. As soon as a cap or seal has been opened, we can no longer resell the product for hygiene reasons.

Devices and tools

For clippers, trimmers, shavers, hair dryers, straighteners and comparable devices, you may open the packaging and check the device – just as you would in a shop.

Requirements for a return: the device is complete (all attachments, cables, accessories and instructions), undamaged and comes back in its original packaging. Signs of use beyond a brief try-out may lead to a deduction.

Excluded from returns

We cannot take back gift cards or items ordered specially for you.

How the return works

1. Write to us within 14 days of receipt at info@owleen.ch with your order number and the item.
2. We get back to you with the shipping documents. We cover the postage.
3. Pack the item securely and hand it in at the post office.
4. As soon as the goods have arrived and been checked, we refund the purchase price via the original payment method.

Return address: Owleen GmbH, Tannhofstrasse 27, 2540 Grenchen, Switzerland

Damaged or incorrect goods

Transport damage: If a parcel or item arrived damaged, please report the damage to us and to Swiss Post within 5 days – ideally with a photo.

Incorrect or defective goods: If the delivery is not correct or an item is defective, contact us within 14 days of receipt.

In both cases we repair or replace the item. We cover the shipping costs.

Legal notes

By exercising the right of return, the purchase contract is converted into a reversal relationship, whereby the services received under the purchase contract must be refunded.

We reserve the right to deduct from the refundable purchase price or to invoice for any damage or improper wear of the goods. No deduction is made if the loss in value is due to handling necessary to establish the nature, quality and functionality of the goods. Owleen.ch may withhold the refund until the goods have been received back or until the customer has provided proof of having sent the goods back, whichever is earlier.

Owleen.ch guarantees that the products are undamaged at the time of shipping. Any further warranty for the delivered products and any liability for damage caused by these products is excluded, unless Owleen.ch has fraudulently concealed the product defects in question. If Owleen.ch can assert further warranty claims against its suppliers for the product concerned, Owleen.ch will, as far as possible, assign these claims to the customer at the customer's request. However, Owleen.ch accepts no responsibility for these claims being successfully enforced. The same applies to any claims Owleen.ch may assert against the post office for damage incurred during transport.

In particular, Owleen.ch does not guarantee that the products are suitable for the use intended by the customer or will achieve a particular result.