FAQ

Frequently Asked Questions (FAQ) at Owleen.ch

1. How do I place an order with Owleen.ch? Visit our website at www.owleen.ch , select your products, and follow the simple steps in the ordering process.

2. What payment methods does Owleen.ch accept? We accept various payment methods, including Twint, credit cards (Visa, MasterCard), PayPal, ApplePay, GooglePay, Amex (American Express), Shop Pay, purchase on account (corporate customers) and advance payment.

3. Is there a return policy at Owleen.ch? Yes, you can return the goods within 14 days of receiving them. Please refer to the return policy on our website.

4. How can I check the status of my order? Log in to your account to see the current status of your order. You will also receive a confirmation email with further information.

5. What should I do if a product needs repair or is under warranty? Please contact our customer service team for assistance with repairs or warranty claims. We'll be happy to help.

6. Does Owleen.ch offer international shipping? We currently only ship within Switzerland and Liechtenstein. For international orders, please contact our customer service.

7. How can I contact Owleen.ch customer service? You can reach us by email at info@owleen.ch or by phone at +41 79 370 05 59. Our team is available to answer any questions you may have.

8. Is my personal data safe at Owleen.ch? Yes, we take the protection of your data very seriously. Your information will be treated securely and in accordance with applicable data protection regulations.

9. Can I pick up my order in person? We currently do not offer a pickup service. All orders are delivered safely and conveniently to your home.

10. How can I subscribe to the Owleen.ch newsletter? Sign up for our newsletter on our website to be informed about new products, offers, and promotions.

If you have any further questions, please do not hesitate to contact us!