FAQ

Frequently asked questions (FAQ) at Owleen.ch

1. How can I place an order at Owleen.ch? Visit our website at www.owleen.ch , select your products and follow the simple steps in the ordering process.

2. What payment methods does Owleen.ch accept? We accept various payment methods, including Twint, credit cards (Visa, MasterCard), PayPal, ApplePay, GooglePay, Amex (American Express), Shop Pay, purchase on account (corporate customers) and advance payment.

3. Is there a right of return at Owleen.ch? Yes, you can return the goods within 14 days of receiving them. Please note the return conditions on our website.

4. How can I check the status of my order? Log in to your account to see the current status of your order. You will also receive a confirmation email with further information.

5. What should I do if a product needs repair or is under warranty? Please contact our customer service team for assistance with repairs or warranty claims. We will be happy to help you.

6. Does Owleen.ch offer international shipping? We currently only ship within Switzerland and Liechtenstein. For international orders please contact our customer service.

7. How can I contact Owleen.ch customer service? You can contact us by email at support@owleen.ch or by phone at +41 123 456 789. Our team is available to answer any questions you may have.

8. Is my personal data safe at Owleen.ch? Yes, we attach great importance to the protection of your data. Your information will be treated securely and in accordance with the applicable data protection regulations.

9. Can I pick up my order in person? We currently do not offer a pick-up service. All orders are delivered safely and conveniently to your home.

10. How can I subscribe to the Owleen.ch newsletter? Sign up for our newsletter on our website to be informed about new products, offers and promotions.

If you have any further questions, please do not hesitate to contact us!