Terms and Conditions (GTC)
General Terms and Conditions (GTC) of Owleen.ch
1. Scope / General
1.1. www.owleen.ch is the online shop of Owleen GmbH. These General Terms and Conditions (hereinafter referred to as "GTC") apply to all services provided by www.owleen.ch. The offer of www.owleen.ch is limited to the geographical area of Switzerland. By placing an order, the customer expressly agrees to these General Terms and Conditions, which apply to all services of the online shop (www.owleen.ch) of Owleen GmbH. Owleen GmbH may amend the GTC applicable to www.owleen.ch at any time. Such amendments take effect immediately upon their publication.
2. Products and offers
2.1. The entire offer on www.owleen.ch is non-binding. Owleen GmbH strives to provide accurate product descriptions; however, these may differ from the manufacturer's descriptions. Owleen GmbH assumes no liability for the accuracy, completeness, or timeliness of these descriptions. The purchaser is always advised to familiarize themselves with the specific product information on the product packaging before use. The product images and illustrations on www.owleen.ch may differ from the original and are not color-binding.
3. Prices
3.1. The product prices stated on www.owleen.ch at the time of the customer's order are binding. Should there be an error in the pricing, Owleen GmbH reserves the right to make subsequent price adjustments. In this case, the customer will be informed of this fact and may withdraw from the purchase within the period set by Owleen GmbH. All prices are in Swiss francs, including VAT and excluding shipping costs, unless otherwise stated. Shipping costs may vary depending on the order value and, unless otherwise stated, are to be borne by the customer.
4. registration
4.1. Registration at www.owleen.ch is reserved exclusively for persons with full legal capacity. By placing an order, the customer warrants that they are at least 18 years old, not legally incapacitated, and of sound judgment. There is no entitlement to admission to the online shop. The customer must provide the information required for registration completely and truthfully. The customer is responsible for updating their information.
5. Order / Conclusion of Contract
5.1. The customer's order is only binding once it has been confirmed by Owleen GmbH via email. Owleen GmbH reserves the right to decline an order without stating reasons. By placing an order, the customer confirms the accuracy of all information provided. If the customer's data is incorrect or incomplete, Owleen GmbH may withdraw from the contract. Owleen GmbH also reserves the right to withdraw if the products are not available from the manufacturer. In this case, Owleen GmbH will endeavor to find an alternative solution after consulting with the customer. If the customer no longer requires this, no further rights or obligations shall exist between the two contracting parties.
6. Delivery
6.1. Owleen GmbH maintains a large warehouse of products. Orders placed and confirmed by 6:00 PM are generally delivered to our customers within 1-3 business days. If certain items are not in stock, shipping may be delayed depending on the manufacturer's delivery times. Delivery times are always non-binding, and delays in delivery do not constitute grounds for claims for damages or the possibility of withdrawal from the contract by the customer. The customer is obligated to inspect the delivery immediately upon receipt and return any incorrect or defective deliveries to Owleen GmbH within 14 days. All products not returned for these reasons will be invoiced. Owleen GmbH delivers exclusively within Switzerland.
6.2. Owleen GmbH is entitled to make partial deliveries. If only part of the ordered goods is unavailable, the customer is not entitled to cancel the entire order or assert further claims.
7. Transfer of risk
7.1. Risk is transferred to the customer as soon as the shipment is handed over to the transport company. If shipment is delayed or becomes impossible through no fault of Owleen GmbH, risk is transferred to the customer upon notification of readiness for shipment. Any agreement on the assumption of transport costs by Owleen GmbH in individual cases does not affect the transfer of risk.
8. Payment methods
8.1. Customers can pay using PayPal, credit card (MasterCard, Visa, and Diners Card), Postcard, prepayment, or TWINT. The payment process is always carried out using secure SSL encryption technology.
8.2. Invoice Issuer: Owleen GmbH: If Owleen GmbH itself issues the invoice, it is entitled to charge reminder fees of up to CHF 30 per reminder to partially cover the costs incurred if the payment deadline specified on the invoice is exceeded. Reminders can be sent by email, in writing, or by telephone. If reminders are unsuccessful, Owleen GmbH may assign the claim to a third-party debt collection company or initiate debt collection itself. The company commissioned with debt collection will assert the outstanding amounts in its own name and for its own account and, like Owleen GmbH, may charge additional processing and collection fees.
9. Retention of title; offsetting; right of retention
9.1. For consumers, we retain title to the purchased item until full payment of the invoice amount. If you are an entrepreneur exercising your commercial or independent professional activity, a legal entity under public law, or a special fund under public law, we retain title to the purchased item until all outstanding claims arising from the business relationship with the customer have been settled. The corresponding security interests are transferable to third parties.
9.2. You are only entitled to a right of set-off if your counterclaims have been legally established or are undisputed or acknowledged by us. Furthermore, you only have a right of retention if and to the extent that your counterclaim is based on the same contractual relationship.
9.3. If the customer defaults on any payment obligations to us, all outstanding claims shall become due immediately.
10. Quantity restriction
10.1. Owleen GmbH reserves the right to limit delivery quantities for certain products.
11. Right of return / right of withdrawal
11.1. We grant you the right to return products purchased from us within 14 days of receipt. The date of dispatch of the goods is decisive for compliance with this deadline. Returned products or packages will only be accepted if they are in proper condition, i.e., undamaged, unused, unopened, and in their original packaging. We will cover the return shipping costs by providing you with a free return slip upon request. You can request the return slip by email (info@owleen.ch) or by phone at the number provided on the website. The customer is responsible for packaging the returned goods in a manner suitable for transport. Damage to/loss of the goods due to improper packaging will be charged to the customer. If the customer hands over the goods to a transport company, the customer bears the risk for the safe transport of the goods. The transfer of risk to Owleen GmbH only occurs upon receipt of the goods at Owleen GmbH.
11.2. Return address:
Owleen GmbH
Tannhofstrasse 27, 2540 Grenchen
12. Intolerances or allergies
12.1. Owleen GmbH assumes no liability for any allergic reactions or their consequences. Should an allergic reaction occur after using a product, the customer must report it (info@owleen.ch) no later than one month after purchase so that further action can be determined. In any case, we recommend taking photographs of the allergic reaction and/or obtaining a medical certificate/allergy passport.
13. guarantee
13.1. The warranty terms of the product suppliers apply. These are enclosed with the products. Owleen GmbH assumes no further warranty. In any case, the customer is obligated to contact Owleen GmbH to clarify the warranty processing. The supplier has sole discretion as to which warranty services will be provided in the event of a warranty claim. For devices, the possibility of repair will always be examined first. Warranty services are available exclusively to the customer and cannot be transferred. Damage resulting from improper handling, natural wear and tear, or external influences beyond the seller's control is the responsibility of the customer and does not constitute a warranty claim.
14. Notice period
14.1. Defects must be reported in writing within 14 days of receipt of the goods. Otherwise, the goods are deemed to be flawless and accepted by the customer.
15. Transport damage
15.1. Transport damage must be reported in writing to both Swiss Post and Owleen GmbH within 5 days. The customer bears the risk of transport damage unless they can transfer this risk to the carrier.
16. Data protection
16.1. Data protection is governed by the provisions of our Privacy Policy, which form an integral part of these Terms and Conditions. Further information can be found in our Privacy Policy.
17. Liability
17.1. To the extent permitted by law, Owleen GmbH excludes any liability to the customer for any damages incurred and consequential damages (e.g., resulting from accidents and/or injuries sustained with products distributed by Owleen GmbH). In no event shall breach of contract, impossibility of performance, negligence upon conclusion of the contract, or tortious acts constitute grounds for claims for damages or a right to withdraw from the contract. A claim for liability must be reported in writing to info@owleen.ch within 20 days of dispatch of the goods (handover of the shipment to the commissioned transport company); after this time, any claim expires.
18. Applicable law / Place of jurisdiction
18.1 This contract is governed exclusively by the Swiss Code of Obligations and other provisions enacted by Swiss law. The place of jurisdiction for all disputes with Owleen GmbH is Grenchen, Switzerland, subject to any mandatory jurisdiction provided for by federal law.
Düdingen, June 9, 2025